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Beeroom ™ is a global community built on trust and tolerance. We are committed to providing a safe and secure platform for vacationers, owners and property managers. We’re here to support you 24/7 whenever you have a question or need help.
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Book with Confidence
Our Book with Confidence Guarantee™ offers powerful benefits when you book your stay directly through Beeroom, including security deposit and comprehensive payment protection as well as emergency rebooking assistance.
Reviews
After your stay, both you and the homeowner will receive emails reminding you to review your experiences. Neither of you will be able to see each other’s ratings until you’ve both submitted your reviews.
Reporting Misconduct
If an owner has acted inappropriately or made you feel unsafe, Beeroom will help with rebooking support and will investigate your case to determine if our policies have been violated. Contact us if you need assistance or wish to submit a complaint. In case of emergency, immediately contact the appropriate authorities.
[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″ el_id=”headingwala”][vc_custom_heading text=”Trust” font_container=”tag:h1|text_align:left” google_fonts=”font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:700%20bold%20regular%3A700%3Anormal”][/vc_column_inner][/vc_row_inner][vc_row_inner el_class=”left”][vc_column_inner width=”1/2″ el_id=”headingwala”][vc_custom_heading text=”Trust” font_container=”tag:h1|text_align:left” google_fonts=”font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:700%20bold%20regular%3A700%3Anormal”][vc_column_text]
Book with Confidence
Our Book with Confidence Guarantee™ offers powerful benefits when you book your stay directly through Beeroom, including security deposit and comprehensive payment protection as well as emergency rebooking assistance.
Reviews
After your stay, both you and the homeowner will receive emails reminding you to review your experiences. Neither of you will be able to see each other’s ratings until you’ve both submitted your reviews.
Reporting Misconduct
If an owner has acted inappropriately or made you feel unsafe, Beeroom will help with rebooking support and will investigate your case to determine if our policies have been violated. Contact us if you need assistance or wish to submit a complaint. In case of emergency, immediately contact the appropriate authorities.
[/vc_column_text][vc_column_text el_id=”linksss”]Vacationers | Owners[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_single_image image=”2578″ img_size=”full” alignment=”center”][/vc_column_inner][/vc_row_inner][/vc_tta_section][vc_tta_section title=”Tab 2″ tab_id=”1604865355709-e4c4a7ae-0825″][/vc_tta_section][/vc_tta_tabs][/vc_column][/vc_row][vc_row el_class=”right”][vc_column width=”1/2″ el_id=”imagewala”][vc_single_image image=”2578″ img_size=”full” alignment=”center”][vc_column_text]
Book with Confidence
Our Book with Confidence Guarantee™ offers powerful benefits when you book your stay directly through Beeroom, including security deposit and comprehensive payment protection as well as emergency rebooking assistance.
Reviews
After your stay, both you and the homeowner will receive emails reminding you to review your experiences. Neither of you will be able to see each other’s ratings until you’ve both submitted your reviews.
Reporting Misconduct
If an owner has acted inappropriately or made you feel unsafe, Beeroom will help with rebooking support and will investigate your case to determine if our policies have been violated. Contact us if you need assistance or wish to submit a complaint. In case of emergency, immediately contact the appropriate authorities.
[/vc_column_text][/vc_column][vc_column width=”1/2″ el_id=”headingwala”][vc_custom_heading text=”Trust” font_container=”tag:h1|text_align:left” google_fonts=”font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:700%20bold%20regular%3A700%3Anormal” el_id=”paddin-scene-hi”][/vc_column][/vc_row][vc_row disable_element=”yes” el_id=”paddin-scene” el_class=”section-third”][vc_column][vc_custom_heading text=”Holidaymaker rating” font_container=”tag:h1|text_align:left” google_fonts=”font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:700%20bold%20regular%3A700%3Anormal” el_class=”inner-headingsha”][vc_column_text]
Owners have the opportunity to evaluate vacationers who book their rental through Beeroom ™, according to criteria such as cleanliness, communication and compliance with house rules. Read comments left about holidaymakers to learn more about them before accepting a booking request. These comments are displayed when a traveler submits a reservation request online
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Set rules so vacationers know what is and is not allowed in your property. These rules may indicate, for example, quiet hours, whether parties or events are allowed, age restrictions or the maximum occupancy of your property. Holidaymakers will need to agree to these rules before booking their stay.
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If a vacationer has behaved inappropriately or made you feel insecure, Abritel® – HomeAway ™ will investigate to determine whether our rules of conduct have been followed. Contact us if you need assistance or wish to file a complaint. In case of emergency, contact the appropriate authorities immediately
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Payment Protection
Beeroom Book with Confidence Guarantee™ protects 100% of your payment and security deposit, and most of our listings are eligible for this coverage when you book your stay through Beeroom online checkout. Owners and travelers transact securely in our marketplace thanks to Beeroom systems and infrastructure that meet rigorous security requirements to be PCI-DSS compliant.
Secure Communication
Always communicate with the owner through Beeroom secure, private messaging platform, which protects you from phishing and identity theft. You should never be asked to wire funds or send money directly to owners outside of Beeroom booking and messaging channels.
Privacy
We adhere to rigorous security and privacy standards backed by best-in-class technology that helps prevent fraud and harassment. Owners and travelers transact securely in the Beeroom marketplace, thanks to Beeroom systems and infrastructure that meet rigorous security requirements to be PCI-DSS compliant. Disclosure of any monitoring devices at a home is required, and invasion of privacy is not tolerated.[/vc_column_text][/vc_column][vc_column width=”1/2″ el_id=”headingwala”][vc_custom_heading text=”Security” font_container=”tag:h1|text_align:left” google_fonts=”font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:700%20bold%20regular%3A700%3Anormal” el_id=”paddin-scene-hi”][/vc_column][/vc_row][vc_row disable_element=”yes” el_id=”paddin-scene” el_class=”section-third”][vc_column][vc_custom_heading text=”Secure online payments” font_container=”tag:h1|text_align:left” google_fonts=”font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:700%20bold%20regular%3A700%3Anormal” el_class=”inner-headingsha”][vc_column_text]
We use proven systems to detect and prevent fraud, as well as protect payments between vacationers and owners. On the Beeroom ™ platform, homeowners and vacationers can transact securely, as our systems and infrastructure meet stringent PCI DSS requirements.
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Our € 1 million Liability Insurance provides homeowners with coverage up to € 10,000 for all stays paid for online at Beeroom™, at no additional cost. If you have not yet taken out liability insurance, this insurance is your first protection in the event of a claim by a vacationer. If you have already purchased liability insurance, it guarantees you additional coverage.
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Always make sure you use Beeroom ™ secure messaging to communicate with vacationers. It protects you both against phishing and identity theft.
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Customer Support and Help Portal
Beeroom Customer Support is available 24 hours a day, seven days a week via online chat, email and phone. For assistance, visit our Help Portal.
Trip Protection
Beeroom helps you with trip rebooking in the event of certain unexpected circumstances, and we encourage you to purchase Trip Protection. If you have not left for your trip and are unsure if it is safe to travel, please reach out to the owner and check government travel warnings.
Traveling Responsibly
We advise travelers to comply with local laws and regulations and be considerate of area residents and the neighborhood in which they’re staying. Beeroom does not tolerate unauthorized events, such as disruptive house parties. Our community is built on respect and inclusion, and we expect all our members to behave in a neighborly way toward one another.
Disaster Support
In the event of a disaster, we strongly recommend that you contact the property owner or manager to confirm that your destination is safe and the property is still available for your stay. Please follow recommendations from local authorities. If you purchased travel insurance, contact your insurance carrier directly for any claims processing. If you need assistance purchasing alternative accommodations please contact Customer Support. We’re here to help 24/7.[/vc_column_text][/vc_column][vc_column width=”1/2″ el_id=”headingwala”][vc_custom_heading text=”Support” font_container=”tag:h1|text_align:left” google_fonts=”font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:700%20bold%20regular%3A700%3Anormal” el_id=”paddin-scene-hi”][/vc_column][/vc_row][vc_row disable_element=”yes” el_id=”paddin-scene” el_class=”section-third”][vc_column][vc_custom_heading text=”Customer Support and Help Section” font_container=”tag:h1|text_align:left” google_fonts=”font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:700%20bold%20regular%3A700%3Anormal” el_class=”inner-headingsha”][vc_column_text]
Customer Support – Beeroom ™ is available to you 24 hours a day, 7 days a week, via chat, email and phone. For help, go to our Help section .
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Beeroom ™ has assembled a team to educate local authorities about short-term rentals, so that fair and effective regulations can be put in place.
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We advise homeowners to obey local laws and regulations, as well as their neighbors and the neighborhood in which their property is located. Our community is built on respect and tolerance, and we expect all of our members to behave in a respectful manner.
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In the event of a natural disaster, our Customer Support can help you when you are having difficulty managing your listing, calendar, and bookings from vacationers who have been affected during their stay. For help, go to our Help section.
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Home Safety Preparedness
We encourage all travelers to complete a safety walkthrough upon arrival at a home. Locate emergency equipment such as fire extinguishers or first-aid kits, and read all safety information provided by the owner. If you have any questions about the safety of your home, don’t hesitate to ask the owner or property manager. In case of emergency, immediately contact the appropriate authorities.
Authenticity
We use technology to detect fraudulent activity by verifying user accounts, giving you confidence in the authenticity of owner identities, and we conduct certain background screenings, where we’re able to. Although we take steps to confirm the identities of our community members, we advise travelers to always read owner profiles and reviews.
Property Cleanliness
We’ve partnered with travel industry and medical experts to develop enhanced cleanliness guidelines for owners and property managers to help keep you and your family safe when you’re ready to travel again. You can find information about cleaning practices on the property listing page. We also encourage you to reach out to owners to understand their cleaning and disinfection process. Please also follow your local health regulations while traveling.
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We recommend that you equip your property with basic safety equipment, such as carbon monoxide detectors, home fire extinguishers, first aid kits, multi-point locks, exterior lighting and information for vacationers. Smoke detectors are mandatory, please check with the authorities for more information. It is mandatory to declare any monitoring device. Any dangerous obstacle preventing evacuation in an emergency is prohibited. We help homeowners by providing safety tips and ways to educate vacationers about safety equipment.
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We use cutting edge technology to detect fraud by verifying user accounts, which allows owners to verify the identity of vacationers. Vacationers whose name is associated with a Verified Vacationer badge have chosen to undergo additional identity verification through a third-party provider. We advise owners to always consult the profiles of vacationers and the reviews they have received.
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Help keep vacationers safe by following enhanced cleaning guidelines based on recommendations from the World Health Organization, government, and Department of Health. We recommend that you implement these guidelines before each new booking, check the rules imposed by local authorities, and let vacationers know in your listing description what cleaning measures you are strictly enforcing.
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Non discrimination
A place for everyone leaves no room for hate. If you mistreat people, there’s no space for you on Beeroom. Everyone deserves to be where kindness rules. We expect all members of our community to demonstrate respect and tolerance in all interactions with each other—both online and off-line—and we reserve the right to remove anyone from our marketplace who fails to abide by these principles.
Accessibility
We want all travelers to find the perfect place to stay, and encourage you to communicate with homeowners about your individual accessibility needs and ask for clarification about any home accessibility features you may require. Beeroom requires all property owners and managers to accommodate guests who require the use of a service animal, regardless of pet policy.
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We encourage you to tell vacationers all of the accessibility features of your property and to accurately describe your property on your listing.
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We are committed to providing a platform based on trust, safety and respect, open to vacationers and owners without distinction of race, color, religion, origin, ancestry, sex, gender, location. sexual orientation or marital status. We expect all users to show respect and tolerance in all their interactions and we reserve the right to remove from our platform any person who does not respect these principles.
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