Beeroom

Trust & Safety

[vc_row css=”.vc_custom_1604854603072{background-color: #ffffff !important;}”][vc_column][vc_single_image image=”2572″ img_size=”full” alignment=”center” el_id=”image-siz”][/vc_column][/vc_row][vc_row el_id=”paddin-scene”][vc_column][vc_custom_heading text=”Trust & Safety” font_container=”tag:h1|text_align:left” google_fonts=”font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:700%20bold%20regular%3A700%3Anormal” el_id=”paddin-scene-hi”][vc_column_text]

Beeroom ™ is a global community built on trust and tolerance. We are committed to providing a safe and secure platform for vacationers, owners and property managers. We’re here to support you 24/7 whenever you have a question or need help.

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Trust is essential to a marketplace that works. With secure payments, fraud protection and authentic reviews for both owners and travelers, we make sure all members of our community can stay and rent with confidence.

[/vc_column_text][vc_column_text el_id=”linksss”]Traveler | Owners

[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner el_class=”left”][vc_column_inner width=”1/2″ el_id=”headingwala”][vc_custom_heading text=”Trust” font_container=”tag:h1|text_align:left” google_fonts=”font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:700%20bold%20regular%3A700%3Anormal”][vc_column_text]Trust is essential to the proper functioning of any platform. With our secure payments system, fraud protection measures, and verified reviews received by owners and vacationers alike, everyone in our community can book and rent a property with confidence.[/vc_column_text][vc_column_text el_id=”linksss”]Vacationers | Owners[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_single_image image=”2578″ img_size=”full” alignment=”center”][/vc_column_inner][/vc_row_inner][/vc_tta_section][vc_tta_section title=”Tab 2″ tab_id=”1604865355709-e4c4a7ae-0825″][/vc_tta_section][/vc_tta_tabs][/vc_column][/vc_row][vc_row el_class=”right”][vc_column width=”1/2″ el_id=”imagewala”][vc_single_image image=”2578″ img_size=”full” alignment=”center”][/vc_column][vc_column width=”1/2″ el_id=”headingwala”][vc_custom_heading text=”Trust” font_container=”tag:h1|text_align:left” google_fonts=”font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:700%20bold%20regular%3A700%3Anormal” el_id=”paddin-scene-hi”][vc_column_text]

Trust is essential to a marketplace that works. With secure payments, fraud protection and authentic reviews for both owners and travelers, we make sure all members of our community can stay and rent with confidence.

[/vc_column_text][vc_column_text el_id=”linksss”]Traveler | Owners[/vc_column_text][/vc_column][/vc_row][vc_row disable_element=”yes” el_id=”paddin-scene” el_class=”section-third”][vc_column][vc_custom_heading text=”Holidaymaker rating” font_container=”tag:h1|text_align:left” google_fonts=”font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:700%20bold%20regular%3A700%3Anormal” el_class=”inner-headingsha”][vc_column_text]

Owners have the opportunity to evaluate vacationers who book their rental through Onlysroom ™, according to criteria such as cleanliness, communication and compliance with house rules. Read comments left about holidaymakers to learn more about them before accepting a booking request. These comments are displayed when a traveler submits a reservation request online

[/vc_column_text][vc_custom_heading text=”Rules of procedure” font_container=”tag:h1|text_align:left” google_fonts=”font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:700%20bold%20regular%3A700%3Anormal” el_class=”inner-headingsha”][vc_column_text]

Set rules so vacationers know what is and is not allowed in your property. These rules may indicate, for example, quiet hours, whether parties or events are allowed, age restrictions or the maximum occupancy of your property. Holidaymakers will need to agree to these rules before booking their stay.

[/vc_column_text][vc_custom_heading text=”Report abuse” font_container=”tag:h1|text_align:left” google_fonts=”font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:700%20bold%20regular%3A700%3Anormal” el_class=”inner-headingsha”][vc_column_text]

If a vacationer has behaved inappropriately or made you feel insecure, Abritel® – HomeAway ™ will investigate to determine whether our rules of conduct have been followed. Contact us if you need assistance or wish to file a complaint. In case of emergency, contact the appropriate authorities immediately

[/vc_column_text][vc_separator][/vc_column][/vc_row][vc_row el_class=”left”][vc_column width=”1/2″ el_id=”imagewala”][vc_custom_heading text=”Security” font_container=”tag:h1|text_align:left” google_fonts=”font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:700%20bold%20regular%3A700%3Anormal” el_id=”paddin-scene-hi”][vc_column_text]

Keeping your account safe and secure is a top priority. From payment protection to fraud prevention, we have tools in place to reduce risks in financial transactions and maintain trust between parties that may not know each other.

[/vc_column_text][vc_column_text el_id=”linksss”]Traveler | Owners[/vc_column_text][/vc_column][vc_column width=”1/2″ el_id=”headingwala”][vc_single_image image=”2579″ img_size=”full” alignment=”center”][/vc_column][/vc_row][vc_row disable_element=”yes” el_id=”paddin-scene” el_class=”section-third”][vc_column][vc_custom_heading text=”Secure online payments” font_container=”tag:h1|text_align:left” google_fonts=”font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:700%20bold%20regular%3A700%3Anormal” el_class=”inner-headingsha”][vc_column_text]

We use proven systems to detect and prevent fraud, as well as protect payments between vacationers and owners. On the Onlysroom ™ platform, homeowners and vacationers can transact securely, as our systems and infrastructure meet stringent PCI DSS requirements.

[/vc_column_text][vc_custom_heading text=”Liability insurance” font_container=”tag:h1|text_align:left” google_fonts=”font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:700%20bold%20regular%3A700%3Anormal” el_class=”inner-headingsha”][vc_column_text]

Our € 1 million Liability Insurance provides homeowners with coverage up to € 10,000 for all stays paid for online at Onlysroom™, at no additional cost. If you have not yet taken out liability insurance, this insurance is your first protection in the event of a claim by a vacationer. If you have already purchased liability insurance, it guarantees you additional coverage.

[/vc_column_text][vc_custom_heading text=”Secure messaging” font_container=”tag:h1|text_align:left” google_fonts=”font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:700%20bold%20regular%3A700%3Anormal” el_class=”inner-headingsha”][vc_column_text]

Always make sure you use Onlysroom ™ secure messaging to communicate with vacationers. It protects you both against phishing and identity theft.

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We have teams around the world on call 24 hours a day, seven days a week in nearly a dozen languages to support travelers, owners and property managers who require assistance or have questions. If there’s anything you need, please [get in touch](https://help.beeroom.fr).

[/vc_column_text][vc_column_text el_id=”linksss”]Traveler | Owners[/vc_column_text][/vc_column][/vc_row][vc_row disable_element=”yes” el_id=”paddin-scene” el_class=”section-third”][vc_column][vc_custom_heading text=”Customer Support and Help Section” font_container=”tag:h1|text_align:left” google_fonts=”font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:700%20bold%20regular%3A700%3Anormal” el_class=”inner-headingsha”][vc_column_text]

Customer Support – Beeroom ™ is available to you 24 hours a day, 7 days a week, via chat, email and phone. For help, go to our Help section .

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Beeroom ™ has assembled a team to educate local authorities about short-term rentals, so that fair and effective regulations can be put in place.

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We advise homeowners to obey local laws and regulations, as well as their neighbors and the neighborhood in which their property is located. Our community is built on respect and tolerance, and we expect all of our members to behave in a respectful manner.

[/vc_column_text][vc_custom_heading text=”Assistance in the event of a natural disaster” font_container=”tag:h1|text_align:left” google_fonts=”font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:700%20bold%20regular%3A700%3Anormal” el_class=”inner-headingsha”][vc_column_text]

In the event of a natural disaster, our Customer Support can help you when you are having difficulty managing your listing, calendar, and bookings from vacationers who have been affected during their stay. For help, go to our Help section.

[/vc_column_text][vc_separator][/vc_column][/vc_row][vc_row el_class=”left”][vc_column width=”1/2″ el_id=”imagewala”][vc_custom_heading text=”Safety” font_container=”tag:h1|text_align:left” google_fonts=”font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:700%20bold%20regular%3A700%3Anormal” el_id=”paddin-scene-hi”][vc_column_text]

Beeroom offers a range of tools and resources that protect the privacy and safety of travelers and owners. We support owners by educating them about best practices for creating safe and private spaces for travelers, and we use technology to verify the identities of owners and travelers whenever possible. We advise our community to follow state and local laws that may apply.

[/vc_column_text][vc_column_text el_id=”linksss”]Traveler | Owners[/vc_column_text][/vc_column][vc_column width=”1/2″ el_id=”headingwala”][vc_single_image image=”2582″ img_size=”full” alignment=”center”][/vc_column][/vc_row][vc_row disable_element=”yes” el_id=”paddin-scene” el_class=”section-third”][vc_column][vc_custom_heading text=”Secure the property” font_container=”tag:h1|text_align:left” google_fonts=”font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:700%20bold%20regular%3A700%3Anormal” el_class=”inner-headingsha”][vc_column_text]

We recommend that you equip your property with basic safety equipment, such as carbon monoxide detectors, home fire extinguishers, first aid kits, multi-point locks, exterior lighting and information for vacationers. Smoke detectors are mandatory, please check with the authorities for more information. It is mandatory to declare any monitoring device. Any dangerous obstacle preventing evacuation in an emergency is prohibited. We help homeowners by providing safety tips and ways to educate vacationers about safety equipment.

[/vc_column_text][vc_custom_heading text=”Data veracity” font_container=”tag:h1|text_align:left” google_fonts=”font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:700%20bold%20regular%3A700%3Anormal” el_class=”inner-headingsha”][vc_column_text]

We use cutting edge technology to detect fraud by verifying user accounts, which allows owners to verify the identity of vacationers. Vacationers whose name is associated with a Verified Vacationer badge have chosen to undergo additional identity verification through a third-party provider. We advise owners to always consult the profiles of vacationers and the reviews they have received.

[/vc_column_text][vc_custom_heading text=”Hygiene of the property” font_container=”tag:h1|text_align:left” google_fonts=”font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:700%20bold%20regular%3A700%3Anormal” el_class=”inner-headingsha”][vc_column_text]

Help keep vacationers safe by following enhanced cleaning guidelines based on recommendations from the World Health Organization, government, and Department of Health. We recommend that you implement these guidelines before each new booking, check the rules imposed by local authorities, and let vacationers know in your listing description what cleaning measures you are strictly enforcing.

[/vc_column_text][vc_separator][/vc_column][/vc_row][vc_row el_class=”right”][vc_column width=”1/2″ el_id=”imagewala”][vc_single_image image=”2583″ img_size=”full” alignment=”center”][/vc_column][vc_column width=”1/2″ el_id=”headingwala”][vc_custom_heading text=”Inclusion” font_container=”tag:h1|text_align:left” google_fonts=”font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:700%20bold%20regular%3A700%3Anormal” el_id=”paddin-scene-hi”][vc_column_text]Beeroom ™ is an inclusive marketplace committed to accessibility, tolerance and respect, ensuring that everyone has equal protections and equal opportunities. We believe that every member of our community should feel welcome and respected, no matter their background.[/vc_column_text][vc_column_text el_id=”linksss”]Traveler | Owners[/vc_column_text][/vc_column][/vc_row][vc_row disable_element=”yes” el_id=”paddin-scene” el_class=”section-third”][vc_column][vc_custom_heading text=”Accessibility” font_container=”tag:h1|text_align:left” google_fonts=”font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:700%20bold%20regular%3A700%3Anormal” el_class=”inner-headingsha”][vc_column_text]

We encourage you to tell vacationers all of the accessibility features of your property and to accurately describe your property on your listing.

[/vc_column_text][vc_custom_heading text=”No discrimination” font_container=”tag:h1|text_align:left” google_fonts=”font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:700%20bold%20regular%3A700%3Anormal” el_class=”inner-headingsha”][vc_column_text]

We are committed to providing a platform based on trust, safety and respect, open to vacationers and owners without distinction of race, color, religion, origin, ancestry, sex, gender, location. sexual orientation or marital status. We expect all users to show respect and tolerance in all their interactions and we reserve the right to remove from our platform any person who does not respect these principles.

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